![]() If you do, please try to post back to the community. Now with the Poly Lens it's hard to hear if its next to you Further the PLT Hub map was quite precise and the Poly Lens map is just not up to the task. When I would misplace it in the house, the tone was loud enough to find the device easily. ![]() Good luck on your quest to find a solution. I've used Plantronics for more than 15 years. I think we've been having these issues for about a year now with ebbs and flows of going hard trying to troubleshoot because our users are getting sick of it, and then giving up because we get nowhere. I truly believe it is this application, but we've gotten no relief with Ring. We have also worked with our Managed IT Vendors thinking it was firewall or network issues, but to no avail. Just the desktop application and the browser version of Ring. Have you tried using ? or tested using their RC Phone App? Not sure if that app is still 100% relevant, but I have found some of the issues we have don't exist within that app. I have troubleshooted my heart out and cannot figure this out. call quality issues, the Plantronics HUB not recognized when RingCentral is first loaded in the morning. We have a ton of issues with our Plantronics headsets, and have tickets in for this. This must therefore be a problem in Ringcentral, and is very frustrating for myself and callers. ![]() This PC is running W10 and exactly the same thing happens. headset settings with your computer or mobile device with Plantronics Hub. I have also replicated this exact setup on another PC in a different office with the same Jabra but different headset and cable - identical models. Plantronics Voyager Focus UC User Manual Also See for Voyager Focus UC: User. I have tried downloading and using the Plantronics hub software ( ) but it's no better with or without this running and allowing Ringcentral to manage my headset. This also happens when the Jabra is disconnected. There isn't a repeatable pattern to this. When it cuts out, the headset "clicks" and both incoming and outgoing sound are muted. ![]() In a 5 min call this happens 4 or 5 times. To configure the headset sound on your computer, see. This is random and generally lasts for a few seconds, then sound is re-established. OPTIONAL Load Plantronics Hub for Windows and Mac by visiting. The Plantronics headset keeps cutting out. Call using headset with call controls Closed Integrated call control setting for Jabra, Plantronics, or Sennheiser headsets Closed Plantronics Hub software. I can switch between them during a call and they both work reliably, and the headset never skips a beat. I also use a Jabra desktop speaker on the same PC, USB connected.īoth work 100% perfectly in Teams and Zoom. I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. ![]()
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